28 - 29 January, 2019
The Nile Ritz-Carlton, Cairo, Egypt

Conference Day One: Financial Inclusion, Digital Transformation & Payments Day: Monday, 28 January 2019

Winning partnerships and digital business models to attract the unbanked market

9:45 am - 10:05 am REGIONAL TRAILBLAZER: Mashreq Bank’s digital strategy: Putting innovation at the heart of the business to drive sustainable growth

Amr El Bahey - CEO and Country Head, Mashreq Bank, Egypt
The road ahead: Why a digital future is inevitable for Mashreq Bank

  • How Mashreq Bank Egypt is adopting successful strategies from Mashreq Bank UAE’s digital banking experience to provide best in-class service to its customers
  • What African banks can learn from Mashreq Bank UAE’s leading digital banking journey
img

Amr El Bahey

CEO and Country Head
Mashreq Bank, Egypt

10:05 am - 10:35 am How Blockchain is disturbing Banking

Ahmed A. Mansour - Integration Manager & Blockchain Expert, Central Bank Of Egypt
  • Blockchain is the buzzword of the year but can it outlive the hype?
  • How is blockchain disrupting the banking sector to improve products and services?
  • What are the critical success factors in blockchain adoption
img

Ahmed A. Mansour

Integration Manager & Blockchain Expert
Central Bank Of Egypt

10:35 am - 10:55 am Protect your customers: Fighting cyber crime and identity fraud to ensure customer trust and loyalty

Dr Sherif Hashem - Vice President, Cyber Security and Chairman, National Telecom Regulatory Authority Egypt, Executive Bureau of the Egyptian Supreme Cyber security Council Egypt
img

Dr Sherif Hashem

Vice President, Cyber Security and Chairman
National Telecom Regulatory Authority Egypt, Executive Bureau of the Egyptian Supreme Cyber security Council Egypt

10:55 am - 11:25 am Optimizing payments processing


11:30 am - 12:00 pm Speedworking and Networking Break

12:00 pm - 12:30 pm From foes to friends: Why FinTech partnerships are critical to your bank’s future success

  • Can traditional banks compete with an army of FinTechs?
  • Why unbanked Egypt is ripe for the FinTech revolution and bank-FinTech partnerships
  • Survival of the fittest: Learning to strategically cooperate rather than ruthlessly compete

12:30 pm - 1:00 pm How Fintech Can Drive Financial Inclusion

Jing Zhou - President,, Pintec Technology Holdings Ltd

img

Jing Zhou

President,
Pintec Technology Holdings Ltd

  • A key differentiator: The rise of user-centric designs in banks
  • Ensuring your CX initiative aligns with your company goals
  • Driving business revenue through the development and implementation of optimised and cost-effective retention & loyalty programmes
img

Mohammed Sayed

Senior Customer Loyalty Manager, Senior Manager - Customer Loyalty & Campaign Management
Abu Dhabi Islamic Bank, Egypt

1:30 pm - 2:00 pm Innovate like a FinTech to drive customer experience

Hussien Abdel Mohsen - Deputy General Manager, Egyptian Arab Land Bank
  • How FinTechs can be used to improve the relationship between banks and their customers
  • Customers in the spotlight: Harnessing innovation to improve customer experience
  • Strategic steps to unleash the potential of FinTech in banking
img

Hussien Abdel Mohsen

Deputy General Manager
Egyptian Arab Land Bank

2:00 pm - 3:00 pm Lunch and networking

3:00 pm - 3:30 pm Driving CX journey using lean approach -grounding digital transformation

Nahla Salem - Head of Service Quality Improvement, Banque Audi, Egypt
  • The principle of lean banking: Applying lean principles in banking to improve customer experience
  • Lean versus customer experience management
  • Hard talk: Is the approach right for your bank?
img

Nahla Salem

Head of Service Quality Improvement
Banque Audi, Egypt

3:30 pm - 4:00 pm The future is digital: A winning framework for your bank

Amgad Mohamed - Head of Research & Digital Transformation Strategy, Credit Agricole, Egypt
  • Outlining the key link between digital transformation and business strategy
  • The digital transformation pyramid: Highlighting the key pillars of successful transformation
  • The digital maturity assessment: Are you ready to start digital transformation?
img

Amgad Mohamed

Head of Research & Digital Transformation Strategy
Credit Agricole, Egypt

  • How will technology and innovation shape the future of the bank
  • How will expectations of the millennials and gen Z transform banks
  • What can banks learn from key innovators like Uber, Amazon and Apple

Panellists:
img

Nahla Salem

Head of Service Quality Improvement
Banque Audi, Egypt

img

Abeer Khedr

Head of Information Security
National Bank of Egypt

img

Tamer Ragheb

Corporate Banking Director
Attijariwafa bank Egypt

Joseph Makram

CIO
Egyptian Arab Land Bank

Ayman Ibrahim

Head of Early Warning & Fraud Risk - Corporate Risk – SMEs,
,Abu Dhabi Islamic Bank

Shaarawy Mohamed

VP- IT Infrastructure Services
First Abu Dhabi Bank

4:30 pm - 4:30 pm End of day one