Conference Day One: Monday, 19 February 2018

8:30 AM - 9:05 AM Registration, coffee and card drop Make sure we get your business card as one lucky winner will walk away with a prize

9:05 AM - 9:10 AM Opening remarks from the chairman

9:10 AM - 9:40 AM Financial inclusion: Setting a strategy

Mohamed El Sabban, Head of Digital Banking, Commercial International Bank, Egypt
With all the fuss and buzz around financial inclusion, how can you play an active role in the national economic
reform plan?
  • Setting the stage for financial inclusion
  • Can technology and innovation alone bridge the gap between banks and unbanked
  • The role of telecom operators in financial inclusion
  • The role of the central banks in financial inclusion

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Mohamed El Sabban

Head of Digital Banking
Commercial International Bank, Egypt
This leadership panel will feature some of the movers and shakers of the region’s banking sector to address some
of the latest trends, innovations, opportunity and obstacles

  • Setting your digital strategy: Challenges and opportunities of digitisation
  • Digital transformation and the regulatory challenges
  • Driving a customer centric bank transformation and managing changing customer expectations
  • Will digitisation overcome the legacy constraints of the banking sector?
  • Will we ever see a digital-only bank in the region?
  • What is needed to succeed in the digital future?
  • The new era of client segmentation: The potential of big data generated through digitisation


Panellists:

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Khaled Hamada

Chief Information Officer
Banque du Caire
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Ahmed Issa

Chief Executive Officer - Consumer Banking
Commercial International, Bank
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Fady Rafla

Vice President, Head of Digital
Abu Dhabi Islamic Bank, Egypt
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Hisham El Sherif

Chief Information Officer
Al Ahli Bank of Kuwait, Egypt

10:20 AM - 11:00 AM Networking coffee break

  • Digitising payments: Understanding the opportunities and creating opportunities
  • Understanding how the digitisation of payments, transfers and remittances will contribute to financial inclusion and economic empowerment
  • The role of mobile and telco operators in enabling secure and seamless transactions


Panellists:

Ihab Dorra

Head of Retail
Banque Misr
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Walid Nagy

General Manager Retail Banking
National Bank of Kuwait, Egypt
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Michel A. Mikhail

Head of Alternative Channels & BPM
National Bank of Kuwait, Egypt
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Ehab Akel

Senior General Manager, Head of Retail, Marketing & Business Banking
Suez Canal Bank
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Randa Bdeir

Group Head of e-Payment Solutions & Card Services
Bank Audi, Lebanon

12:00 PM - 12:30 PM Digital transformation: The mindset challenge inside and outside the financial institution

Fady Rafla, Vice President, Head of Digital, Abu Dhabi Islamic Bank, Egypt
  • Getting people on the digital wagon: Where we stand, and what should be done?
  • The corporate mindset in banks: The new shape of client segmentation
  • The future of customer interaction: Will branches ever become obsolete?
  • Demands for the future generation: Digital channels are the first choice

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Fady Rafla

Vice President, Head of Digital
Abu Dhabi Islamic Bank, Egypt

12:30 PM - 1:00 PM Fintech showcase: Are you a fintech? Do you have something to offer to North Africa’s banking sector?

3 seven-minute stage demonstrations from companies profiling the best of their market-ready products and
services for the North African banking sector

  • Fintech demo 1
  • Fintech demo 2
  • Fintech demo 3

Q & A to FinTechs Showcase

1:00 PM - 2:00 PM Networking lunch


Digital transformation – Is Egypt there yet?

2:00 PM - 2:30 PM Case study: Digital transformation journey – simplifying your banking and finding the right path to digital transformation

Hisham El Sherif, Chief Information Officer, Al Ahli Bank of Kuwait, Egypt
  • Addressing the key disruptors of the banking industry
  • Leveraging technology to simplify banking and maximise your capabilities
  • Innovate to deliver a great banking experience for all customers

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Hisham El Sherif

Chief Information Officer
Al Ahli Bank of Kuwait, Egypt

2:30 PM - 3:00 PM Smartphone-Based contactless payment innovation

Randa Bdeir, Group Head of e-Payment Solutions & Card Services, Bank Audi, Lebanon
  • Harnessing the power of digital technology to create better consumer experience
  • Brief background of the digital innovation and disruptions in the region
  • Smartphone-based banking: The optimum channel in everyday banking
  • Simplifying your retail shopping experience anytime and anywhere -Bank Audi Digital Enablement Service: Tokenizing, Security, NFC


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Randa Bdeir

Group Head of e-Payment Solutions & Card Services
Bank Audi, Lebanon

3:00 PM - 4:00 PM Case study: Omnichannel experience: Creating convenience, speed and reliability

Michel A. Mikhail, Head of Alternative Channels & BPM, National Bank of Kuwait, Egypt
  • Enabling better collaboration between product, channel, customer, marketing, and technology for a productive & a cost-effective solution
  • Creating a personalised, cross-channel customer journey that delivers exceptional brand experiences across all digital touch points
  • How can omnichannel increase online revenues, drive self-service and engagement

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Michel A. Mikhail

Head of Alternative Channels & BPM
National Bank of Kuwait, Egypt

4:00 PM - 4:00 PM End of conference day one

The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.