19-20 February 2018
Cairo, Egypt

Michel A. Mikhail

Head of Alternative Channels & BPM
National Bank of Kuwait, Egypt
Mr. Michel is currently Deputy General Manager for National Bank of Kuwait Egypt. He holds 20+ years of strong and sound experience in the banking sector, mainly in the fields of Retail, Operations, Trade Finance, Transformational Projects, Digital as well as Business Performance. Before joining NBK Group, Mr. Michel worked for HSBC Group for 25 years, during which he managed to contribute and add great value in re-shaping the bank strategic planning as well as business transformation by following worldwide best practices in the Banking industry. Since he joined NBK Egypt back in the beginning of 2016, he started utilizing all his previous experience in Digital & eChannels to ensure NBKE is placed in the market with a strong presence across competitors, by obtaining the latest technologies and implementing the best in class banking enhancements to take the customer’s journey to the new era. Michel holds a Bachelor’s degree of Commerce from Cairo University, in addition to Bachelor degree of Law from Ain Shams University.

12:30 PM Payment ecosystem: How are banks modernising the payments environment?

  • Digitising payments: Understanding the opportunities and creating opportunities
  • Understanding how the digitisation of payments, transfers and remittances will contribute to financial inclusion and economic empowerment
  • The role of mobile and telco operators in enabling secure and seamless transactions


3:30 PM Case study: Omnichannel experience: Creating convenience, speed and reliability

  • Enabling better collaboration between product, channel, customer, marketing, and technology for a productive & a cost-effective solution
  • Creating a personalised, cross-channel customer journey that delivers exceptional brand experiences across all digital touch points
  • How can omnichannel increase online revenues, drive self-service and engagement

Check out the incredible speaker line-up to see who will be joining Michel A. .

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