19-20 February 2018
Cairo, Egypt

Michel A. Mikhail

Head of Alternative Channels & BPM
National Bank of Kuwait, Egypt

12:30 PM Payment ecosystem: How are banks modernising the payments environment?

  • Digitising payments: Understanding the opportunities and creating opportunities
  • Understanding how the digitisation of payments, transfers and remittances will contribute to financial inclusion and economic empowerment
  • The role of mobile and telco operators in enabling secure and seamless transactions


3:30 PM Case study: Omnichannel experience: Creating convenience, speed and reliability

  • Enabling better collaboration between product, channel, customer, marketing, and technology for a productive & a cost-effective solution
  • Creating a personalised, cross-channel customer journey that delivers exceptional brand experiences across all digital touch points
  • How can omnichannel increase online revenues, drive self-service and engagement

Check out the incredible speaker line-up to see who will be joining Michel A. .

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