05 - 06 November, 2018
The Nile Ritz-Carlton, Cairo, Egypt

Nahla Salem

Head of Service Quality Improvement
Banque Audi, Egypt

2:15 PM Driving CX journey using lean approach - grounding digital transformation

  • The principle of lean banking: Applying lean principles in banking to improve customer experience
  • Lean versus customer experience management
  • Hard talk: Is the approach right for your bank?

3:15 PM PANEL DISCUSSION: The bank of the future: What will the bank of 2030 look like?

  • How will technology and innovation shape the future of the bank
  • How will the expectations of millennial and gen Z transform banks
  • What can banks learn from key innovators like Uber, Amazon and Apple


Check out the incredible speaker line-up to see who will be joining Nahla.

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